Rebecca was very accommodating and reliable with ensuring our order arrived on time. She made sure to be available to coordinate drop off at our hotel and meeting us at the airport with carseats. She was on time, pleasant and went the extra mile. Her sweet welcome gift and follow up thank you note shows how she goes the extra mile! As well, we all know how stressful traveling with young children is, Rebecca and her offering made our entire travel experience more pleasant. I would use her service again! Thank you Rebecca.
Cleanliness: 3 stars | Condition of items: 3 stars | Customer service: 5 stars | Friendliness/accommodating: 5 stars | Recommend: 5 stars
We found that Rebecca was responsive and helpful. We did find, though, that some of the items she gave us were not in the condition I'd expect from a rental service. We had to clean many of the toys she gave us before letting our kids play with them. The portable high chairs she gave us were so covered in food residue, mold, and smelled terrible, that we couldn't even bring them in the house. She did help by replacing these with regular high chairs but told us that the others were "camping quality" so that's what we should have expected. Camping or not, I wouldn't have let my kids near those chairs. It's fair to expect that a rental service cleans all of its products before handing them to a customer. We also had hoped that the dishes offered would have been better quality -- the sippy cups were the cheapest quality (probably cheaper than it cost to rent them) and leaked so badly we had to buy our own after 1 day. Overall this was a very convenient service. Our kids liked having the toys, the stroller was helpful, and the cribs with linens were exactly what we asked for. I hope this service continues, and improves as time goes on.
Cleanliness: 1 stars | Condition of items: 3 stars | Customer service: 5 stars | Friendliness/accommodating: 4 stars | Recommend: 4 stars
- - MSP Airport $15 (USD)
- - 55106 SAINT PAUL 55101 SAINT PAUL 55119 SAINT PAUL 55130 SAINT PAUL 55133 SAINT PAUL 55144 SAINT PAUL 55145 SAINT PAUL 55146 SAINT PAUL 55155 SAINT PAUL 55164 SAINT PAUL 55165 SAINT PAUL 55170 SAINT PAUL 55175 SAINT PAUL 55107 S $15 (USD)
- - 55435 MINNEAPOLIS 55068 ROSEMOUNT 55431 MINNEAPOLIS 55014 CIRCLE PINES 55449 MINNEAPOLIS 55429 MINNEAPOLIS 55124 SAINT PAUL 55436 MINNEAPOLIS 55337 BURNSVILLE 55426 MINNEAPOLIS 55444 MINNEAPOLIS 55427 MINNEAPOLIS 54082 HOULTON 55 $30 (USD)
- - 55054 ELKO NEW MARKET 55364 MOUND 54020 OSCEOLA 55078 STACY 55386 VICTORIA 54014 HAGER CITY 55359 MAPLE PLAIN 55357 LORETTO 55079 STACY 54003 BELDENVILLE 54026 STAR PRAIRIE 55005 BETHEL 55045 LINDSTROM 54002 BALDWIN 55009 CANN $40 (USD)
- - 54006 CUSHING 54740 ELMWOOD 55021 FARIBAULT 55309 BIG LAKE 55026 FRONTENAC 54734 DOWNING 55390 WAVERLY 55946 KENYON 54749 KNAPP 55339 HAMBURG 55029 GRANDY 54810 BALSAM LAKE 55992 ZUMBROTA 55983 WANAMINGO 54761 PLUM CITY 54858 $50 (USD)
- - 55382 SOUTH HAVEN 55063 PINE CITY 55366 NEW AUBURN 55334 GAYLORD 55957 MILLVILLE 54733 DALLAS 54736 DURAND 55955 MANTORVILLE 55960 ORONOCO 56304 SAINT CLOUD 54829 CUMBERLAND 56313 BOCK 55060 OWATONNA 56330 FORESTON 56063 MADIS $75 (USD)
- Daily rate for days 1-8
- Rental of 9-16 days: 10% off
- Rental of 17-24 days: 20% off
- Rental of 24+ days: 30% off